Frequently Asked Questions
Common questions about renting, selling, bookings, and using Lens Latitude.
How do I rent gear?
Use search or browse to find a listing, open the listing details, choose your dates if required, and submit a booking or checkout request. The host can then confirm the rental details.
Can I list gear for sale instead of rent?
Yes. When creating a listing, you can mark an item as for sale. Buyers will see that listing in search and checkout flows alongside rental listings.
What categories of gear can I post?
Listings currently support categories such as Cameras, Lenses, Lighting, Grip, Audio, Drones, and Accessories. Choose the category that best matches the equipment you are posting.
How do pickups and returns work?
Pickup, drop-off, or delivery arrangements are coordinated through the listing and booking flow. Always confirm timing, location, and return expectations with the other party before the rental starts.
Can hosts offer delivery?
Yes. Listings can specify whether delivery is available. Search results and listing details reflect whether an item requires pickup or supports delivery.
Where can I see my orders or bookings?
Renters can review their order history from the account area, and hosts can manage booking activity from their bookings section.
What happens if I need to cancel?
Cancellation handling depends on the platform policy and the booking state. Review the cancellation policy page for the current terms before cancelling.
How do I contact support or learn platform rules?
For platform rules and expectations, review the Legal pages, including Terms of Service, Privacy Policy, Community Guidelines, Nondiscrimination Policy, Cookie Policy, and Cancellation Policy.